AMZ Supplies’s return policy serves to protect the integrity of our products, brand, and our customers. Medical supplies and devices have a heightened concern about handling, repackaging, and retailing. In certain cases we will allow for products to be returned either with or without a restocking fee (see below for details).
AMZ SUPPLIES will accept returns on any unopened product up to 10 days after the order is received, with a 15% Restocking Fee (see below).
We must receive your product in its original, unopened packaging in order for us to receive it from you. Absolutely no returns on any product otherwise. To ensure the packaging is unopened, AMZ Supplies places a label on certain items indicating that if the package is opened, returns will not be accepted. We do this because if the package has been opened, we cannot verify its contents and thus cannot accept it as a return.
AMZ Supplies provides a range of personal healthcare products that cannot be resold, recycled, or reused by us or anybody else, and by law are not allowed to be returned. These policies are regulated by local, state, and federal regulations and are in place for the public’s protection in preventing cross-contamination.
The following items cannot be returned for hygienic reasons but may be investigated for EXCHANGE POLICY, if the manufacturer’s regulations and guidelines allow for an exchange. Please contact us for more information:
AMZ Supplies has adopted a 15% restocking fee resulting from shipping, packaging, and inventory costs. Returned products also need to be inspected and repackaged to be placed back into inventory. Products returned within 10 days upon receipt of the order are eligible for a refund, provided that it is in its original, unopened condition, and will be charged a 15% restocking fee.
For all other items and categories, such as Mobility, Sleep Therapy, and Oxygen, consult the manufacturer’s guidelines for any possible warranty procedures. If you believe there is a problem with your purchased item, call our office at 928-423-8757 to verify whether it is still under warranty. If so, the time frame will begin from the date it is received. If you cannot find your warranty card or information, please call the manufacturer directly. You must call our office to receive an RMA number. Write the RMA number clearly on the box you are returning. Any products sent in for repair purposes, and if the manufacturer finds the product to have misuse or water damage, we will provide the following options:
Please feel free to contact us at any time with your questions or concerns. We are available via email at support@amzsupplies.com, or via telephone at 928-423-8757.